Returns & Exchanges
At Cosmetics Online, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused products.
Initiate Your Return
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Secure the Package
Carefully pack the items in their original packaging, ensuring all safety seals are intact to prevent damage during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it securely to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing